Ofte stillede spørgsmål
Get the facts straight: Everything you need to know
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Mest populære
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Forsendelse & Returnering
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Our supplements in Europe
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NMN Powder & Capsules
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Abonnementer
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Fordelsprogram
Mest populære
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, iDeal, Sofort and Klarna.
You can chose these payment methods at checkout. For subscriptions we only offer Credit Card, Paypal and iDeal.
How long can I keep my capsules?
You can store the capsules in the glass jar for up to 2 years after purchase.
Can I use your supplements in combination with my medications or birth control pills?
For this, we recommend that you contact your doctor.
Forsendelse & Returnering
How long will it take for my order to arrive?
The Netherlands:
Ordered before 15:00, is delivered the next (working) day. In a few cases, shipping may take 1 to 2 working days longer, here we depend on carriers.
Most common countries:
Belgium, Luxemburg
1-2 business days
Germany, France
1-3 business days
Ireland/UK, Switzerland
2-4 business days
USA
2 – 7 business days
Rest of Europe
Austria, Czech republic, Denmark, Finland, Hungary, Italy, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Malta
2-5 business days
Rest of the world
3-7 business days
What if I’m not home?
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Vi ønsker, at du skal føle dig tryg ved hvert eneste køb, og vi vil gerne yde dig en fremragende kundeservice. Kontroller venligst din forsendelse omhyggeligt, når den ankommer, for at sikre, at den ikke er blevet beskadiget under transporten.
30 dages pengene-tilbage-garanti
Hvis du ikke er tilfreds med vores produkter, kan du anmode om fuld refusion af købsprisen inden for 30 dage fra modtagelsesdatoen. Kunden afholder selv omkostningerne til returforsendelsen.
I tilfælde af en fejl dækker vi returomkostningerne og leverer enten en erstatningsvare eller refunderer den oprindelige købspris.
Please address your shipment to:
Purovitalis Returns in Europe:
Hendrik Figeeweg 1S
2031 BJ Haarlem, Nederlandene
Returns Purovitalis in US:E Wilson Ave 391,
48341, Pontiac, Michigan, USA
How can I track my order?
As soon as your order is processed, you will receive a confirmation email with a tracking link. This will allow you to track the status of your package and monitor its progress throughout the shipping process. Additionally, you will be able to login to your account on our website and view your latest order. From there, you can navigate to the order page and view detailed information about your purchase, including the order number, items purchased, and the expected delivery date. This allows you to have complete visibility and control over your order at all times, making the process as seamless and convenient as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer service team at [email protected], they will be happy to assist you.
Will I pay taxes or import duties for shipping?
Hos Purovitalis, we ship our products worldwide and do our best to ensure smooth and timely deliveries. However, please note that import duties, taxes, or customs fees may occasionally be applied by your country’s customs authorities upon arrival.
These charges are not included in our product prices or shipping costs and are the responsibility of the customer. The amount and rules vary depending on your country’s regulations, and unfortunately, we have no control over these additional fees.
Before you order
We strongly recommend that you check your country’s import and customs policies before placing an order. This helps you understand any potential costs you may be required to pay when your package arrives, and ensures a transparent, hassle-free experience.
If you’re charged Import Fees
If you do receive a customs charge, this is normal procedure in some regions and does not indicate an error with your order. While we cannot reimburse or absorb customs costs, our support team is always happy to guide you through the process or clarify any questions you may have.You can contact us anytime at [email protected] — we’re here to help and ensure your experience with us remains positive and smooth.
Vi er klar over, at det kan være frustrerende, når en pakke forsvinder. Her er de trin, du bør følge:
1. Kontroller leveringsstatus:
Tjek de sporingsoplysninger, som transportfirmaet har givet, endnu en gang. Nogle gange kan der opstå forsinkelser på grund af uforudsete omstændigheder. Vent et par dage efter den forventede leveringsdato for at se, om pakken ankommer.
2. Kontakt transportøren:
Hvis sporingsoplysningerne viser, at pakken er “gået tabt”, eller hvis der ikke er kommet nye oplysninger i længere tid, skal du kontakte transportvirksomhedens kundeservice. Giv dem dit sporingsnummer og alle relevante oplysninger. De kan iværksætte en undersøgelse af, hvor din pakke befinder sig.
3. Kontakt supportteamet i den pågældende butik, hvor du har foretaget købet (hvis relevant):
Hvis du har købt noget hos en bestemt sælger eller i en bestemt netbutik, skal du kontakte deres kundeservice. De kan muligvis hjælpe dig yderligere eller indgive en reklamation til transportøren på dine vegne. Hvis dette ikke er relevant for dig, bedes du kontakte Purovitalis’ kundeservice.
4. Indgiv en reklamation vedrørende en forsvunden pakke:
Hvis transportfirmaet bekræfter, at din pakke rent faktisk er gået tabt, skal du indgive en anmeldelse om tabt pakke til dem. De vil vejlede dig gennem de nødvendige trin og krav. Hav alle relevante dokumenter eller kvitteringer klar til anmeldelsesprocessen.
5. Tjek din leveringsadresse:
Sørg for, at den leveringsadresse, der er angivet ved købet, er korrekt og opdateret. Nogle gange bliver pakker leveret til den forkerte adresse på grund af en forkert adresse.
6. Forsikrede forsendelser:
Hvis du har tegnet en forsendelsesforsikring, skal du tjekke vilkårene og betingelserne for at se, om du er berettiget til en refusion eller en erstatning. Indsend venligst en skadesanmeldelse til forsikringsselskabet, hvis det er relevant.
7. Kontakt os (hvis det ikke er transportøren):
Hvis pakken er blevet sendt til dig af en anden end dig selv, skal du underrette afsenderen om den forsvundne pakke. Afsenderen skal muligvis koordinere med transportfirmaet for at finde en løsning.
8. Vær tålmodig under efterforskningen:
Når du har indgivet en reklamation eller iværksat en undersøgelse, skal du være tålmodig undervejs. Undersøgelser kan tage noget tid, men transportøren vil gøre sit bedste for at finde pakken eller finde en løsning.
9. Følg op regelmæssigt:
Hold kontakten med transportøren og/eller Purovitalis vedrørende status på din reklamation eller undersøgelse. Regelmæssig opfølgning kan være med til at fremskynde processen.
10. Forebyggende foranstaltninger i forbindelse med fremtidige forsendelser:
Overvej fremover at vælge tjenester med leveringsbekræftelse, krav om underskrift eller forsikring af pakken, når det drejer sig om værdifulde genstande.
11. Hold dig opdateret:
Hold dig opdateret med alle oplysninger fra transportøren eller sælgeren vedrørende den forsvundne pakke. De kan kontakte dig med opdateringer eller forslag til løsninger.
Husk, at det er sjældent, at pakker går tabt, men hvis det skulle ske, står vi klar til at hjælpe dig gennem hele forløbet. Tøv ikke med at kontakte Purovitalis’ kundeservice, hvis du har brug for yderligere hjælp eller har spørgsmål.
Has your order arrived at Pickup Point?
Hos Purovitalis lægger vi stor vægt på at yde enestående service til jer, vores værdsatte kunder. For at sikre en smidig og effektiv pakkelevering tilbyder vi den praktiske mulighed for at levere pakker til udvalgte afhentningssteder, når du ikke er til stede for at modtage dem på den angivne leveringsadresse. Det er dog vigtigt, at du forstår og overholder vores retningslinjer for afhentning af pakker for at undgå ulejlighed eller misforståelser.
Retningslinjer for afhentning af pakker:
- Udvalgte adgangspunkter:
- Purovitalis giver dig mulighed for at vælge et bestemt afhentningssted (f.eks. en lokal butik eller et afhentningscenter) som alternativt leveringssted for dine pakker.
- Du vil blive informeret om adgangsstedets placering og åbningstider i forbindelse med transportørens besked om pakkelevering.
- Meddelelse om pakkens ankomst:
- Når leveringen til afhentningsstedet er gennemført, vil transportøren underrette dig via e-mail, sms eller en anden foretrukken kommunikationsform, som du har angivet i leveringsindstillingerne på transportørens hjemmeside.
- Afhentningsvindue:
- Du skal afhente dine pakker på det angivne afhentningssted inden for en rimelig tidsramme, som angivet i meddelelsen.
- Afleveringstidspunktet vil blive tydeligt oplyst til dig sammen med leveringsbeskeden.
- Manglende afhentning og fortabelse:
- Hvis du ikke afhenter din pakke inden for det angivne afhentningsvindue, betragtes det som en uafhentet pakke.
- Purovitalis er ikke forpligtet til at yde refusion eller levere en erstatningspakke for pakker, der ikke er blevet afhentet inden for den angivne tidsfrist.
- Ansvar for pakkens sikkerhed:
- Når pakken er leveret til afhentningsstedet, overgår ansvaret for pakkens sikkerhed og tilstand til dig.
- Du opfordres til at afhente dine pakker hurtigst muligt for at undgå tab, beskadigelse eller tyveri.
- Undtagelser:
- I undtagelsestilfælde, såsom reelle medicinske nødsituationer eller uundgåelige omstændigheder, kan du kontakte vores kundeservice for at drøfte din situation og finde frem til mulige løsninger.
- Kundesupport:
- Vores kundeservice står klar til at besvare eventuelle spørgsmål eller bekymringer vedrørende pakkelevering, afhentning eller afhentningssteder.
- opfordres til at kontakte vores supportteam for at få hjælp vedrørende deres pakker.
Hos Purovitalis lægger vi stor vægt på gennemsigtighed og effektiv kommunikation med dig. Disse retningslinjer for afhentning af pakker er udarbejdet for at sikre en problemfri og pålidelig leveringsproces, der gør det nemmere for dig. Vi sætter pris på din forståelse og dit samarbejde i forbindelse med overholdelsen af disse retningslinjer, som gør det muligt for os at yde dig den bedst mulige service.
Denne politik kan ændres efter Purovitalis’ skøn. Eventuelle opdateringer eller ændringer vil blive meddelt vores kunder i god tid. Ved at benytte vores tjenester accepterer kunderne at overholde de vilkår, der er beskrevet i denne politik.
Purovitalis-kosttilskud i Europa
Purovitalis is a renowned health and wellness company committed to providing high-quality and innovative products to support overall well-being and longevity. One of their flagship products is NMN (Nicotinamide Mononucleotide), a naturally occurring compound known for its potential health benefits.
Is Purovitalis authorised to sell NMN in Europe?
Yes, Purovitalis is authorised to sell NMN within Europe. The company complies with all the relevant regulations and standards required for the sale and distribution of dietary supplements. For example our NMN undergoes regular lab analysis to ensure it is above 99% pure and doesn’t contain any impurities. This ensures it is safe and stable for consumption.
How should I take NMN from Purovitalis?
Always follow the recommended dosage provided by Purovitalis on their product packaging or as advised by a healthcare professional. It is crucial to adhere to the proper dosage to ensure safety and maximise potential benefits.
Where can I purchase Purovitalis NMN in Europe?
Purovitalis NMN can be purchased directly from their official website or through authorised retailers within Europe.
NMN Powder & Capsules
NMN is a derivative of vitamin B3 (Niacin) and a precursor to another essential compound called NAD+ (Nicotinamide Adenine Dinucleotide). NAD+ plays a crucial role in cellular energy production and various other physiological processes.
Why is NMN gaining popularity?
NMN has been the subject of extensive research and has gained popularity due to its potential anti-aging properties and various health benefits. It has shown promise in supporting cellular health, metabolism, cognitive function, and energy levels.
What is the source of your NMN? Where is it Made?
Our NMN is proudly manufactured in the European Union, specifically in Lithuania, making us the first and only European NMN brand. Unlike many other brands on the market, our NMN is not sourced from China, giving our customers the peace of mind that comes with knowing that the products they are using are made with the highest standards of quality and safety. In choosing our European-made NMN, you are not only investing in the best for your health, but also supporting a sustainable and responsible supply chain.
Our NMN is made using a natural enzyme-based process, making it a safe and natural alternative to chemically manufactured products. Unlike chemical processes, our enzyme-based method preserves the purity and potency of the NMN, ensuring that you are getting the best possible product for your health and well-being. Additionally, our enzyme-based method is more sustainable and environmentally friendly, making it a responsible choice for those who care about the planet. In summary, our NMN is made with enzymes, a natural and safe alternative to chemically manufactured products.
How does NMN work?
NMN, or nicotinamide mononucleotide, works by increasing the levels of NAD+ in the body. NAD+ is an important coenzyme that plays a key role in energy metabolism, DNA repair, and other cellular processes. By supplementing with NMN, it can help to boost NAD+ levels, which in turn can help to improve overall health and wellbeing.
Do you guaranty the purity?
Yes, we guarantee the purity of our NMN. We use small batches to minimize degradation and ensure the highest quality product. Our NMN is also third-party lab tested to confirm a purity of 99% or higher, giving our customers the confidence that they are getting the purest and most effective NMN on the market. Our commitment to purity is evident in our strict standards and rigorous testing, making us the best choice for those looking for a high-quality NMN supplement.
Our third party purity certificates can be found here.
The recommended dosage of NMN can vary depending on the individual and the specific purpose of use. Generally, a typical dose of NMN ranges from 250mg to 1000mg per day, with some studies using higher doses up to 2000mg per day. It is important to consult with a healthcare professional before starting to take any supplement, especially if you have any medical conditions or are currently taking any medication. They will be able to advise you on the best dosage and usage instructions for your specific needs.
More information from a recent study about the safety and efficacy of nmn can be found here.
Below table of possible dosages.
| Alder/vægt | NMN-dosering |
| 30-40 years/30kg-40kg | 200mg-400mg/day |
| 40-50 years/50kg-60kg | 400mg-600mg/day |
| Above 50 years/80kg | 800mg-1200mg/day |
Our Liposomal NMN Capsules are specially formulated to improve absorption by 2 to 3 times, making it one of the most effective forms of NMN available on the market. Due to the improved absorption, we only recommend taking 2 capsules per day for most individuals and 3 capsules per day for those over the age of 50.
A measuring scoop for 250mg of powder is included with each bottle of our product. However, due to shipping, the scoop may end up at the bottom of the bottle, under the powder. In this case, you can use a teaspoon to scoop it out.
If it’s still not there please contact us at [email protected] or give us a call at +3120 308 6767
NMN powder can be placed under the tongue until resolved. In addition, it can also be swallowed directly together with some light yogurt to improve absorption.
Our Liposomal NMN capsules can be taken on an empty stomach. The capsules are small sized for easy swallowing. Though to make it easier you can use water.
How should I store NMN supplements?
Our NMN is stable and can just be stored in a cool, dry place, away from direct sunlight. Always keep them out of reach of children.
When temperature is above 25 degrees Celsius we advice to store in a refrigerator, this helps to preserve its potency and effectiveness by slowing down the degradation process caused by exposure to light, heat and humidity. It is important to make sure the container is tightly sealed to protect it from moisture and air. It’s also important to note that NMN should be protected from light and should be stored in a light-proof container. Our NMN comes in premium Miron Glass to help protect against uv and other lights.
Bemærk: Our liposomal NMN capsules are specially formulated to protect the NMN from degradation through the use of liposomes. These tiny spheres of lipids, protect the NMN molecules from the negative effects of light, heat and humidity, allowing them to remain stable at room temperature. While it is not necessary to store them in the refrigerator, we do recommend doing so in extreme temperature conditions, as this will further help to preserve the potency and effectiveness of the NMN.
If you have any further questions or concerns regarding Purovitalis NMN or its availability in Europe, please don’t hesitate to contact the Purovitalis customer support team.
NMN is generally regarded as safe for consumption when used as directed. However, it’s essential to consult with a healthcare professional before starting any new dietary supplement, especially if you have any underlying medical conditions or are taking medications.
NMN is generally safe for adults, but specific groups such as pregnant or nursing women and individuals with certain medical conditions should consult a healthcare professional before using NMN supplements.
Can NMN replace a healthy lifestyle?
While NMN shows promise in supporting various aspects of health, it should not be considered a substitute for a balanced diet, regular exercise, and a healthy lifestyle. It is best used as part of an overall wellness strategy.
Are there any side effects of NMN?
NMN is well-tolerated by most individuals when taken at appropriate dosages. However, like any supplement, some people may experience mild side effects such as digestive discomfort. If you experience any adverse reactions, discontinue use and consult a healthcare professional.
Abonnementer
How does your subscription work?
You will automatically receive your products with 15% discount every month. So you never run out!
Yes, you can pause your subscription after the third month shipment is fulfilled. As per our policy, the subscription will continue until the minimum commitment of three terms is complete, after which you can pause or cancel it as needed.
If you need assistance with pausing your subscription at that time, feel free to reach out to us at [email protected].
How do I cancel my subscription?
You can cancel your subscription after the third shipment has been fulfilled. If you created a subscription by mistake and wish to cancel before the third shipment, we can convert the orders you’ve received into one-time purchases. However, please note that the difference in price between the subscription and one-time purchase will need to be paid.
If you need help with this process, feel free to reach out to us at [email protected].
Your subscription will be renewed on the same date each month. However, please note that in rare cases, we may experience shortages of certain products. If a product included in your subscription is affected, the renewal of your next order may be delayed by a few days.
Which payment types do you accept?
Add the moment it is only possible to pay with Creditcard, iDeal and PayPal.
Due to limitations of our system and the limitations of automatic payment, not all payment providers are accepted.
How can I add coupon code to my active subscription
To apply a coupon code to your active subscription, please send us an email at [email protected] with the discount code and your subscription number as a reference. We’ll be happy to apply the discount for you!
If you have any further questions, don’t hesitate to reach out.
Fordelsprogram
Sådan tilmelder du dig vores loyalitetsprogram
Allerede fra din første bestilling bliver du tilmeldt vores bonusprogram og optjener point ved hvert køb, du foretager. Disse point kan du derefter indløse til eksklusive rabatter og tilbud på fremtidige køb. For at benytte dig af dette program skal du blot oprette en konto på vores hjemmeside. Når du har en konto, kan du nemt se din bonuspointsaldo og når som helst indløse dem til rabatkuponer. Det er vores måde at sige tak for, at du vælger vores produkter, og at belønne vores loyale kunder. Det er en enkel og nem måde at spare penge på dine fremtidige køb og få mest muligt ud af din investering i din sundhed og dit velbefindende.
Hvordan indløser jeg kuponer med mine bonuspoint?
Det er hurtigt og nemt at indløse dine bonuspoint til en rabatkupon. Når du er logget ind på din konto, skal du blot gå til afsnittet om belønninger på vores hjemmeside. Her kan du se din aktuelle pointsaldo og indløse dine point til rabatter på fremtidige køb. Vi tilbyder en række forskellige kuponmuligheder, herunder 5 €, 10 € og 20 €, så du kan vælge den rabat, der bedst passer til dine behov. For at indløse dine point skal du vælge den ønskede kuponværdi, hvorefter den tilhørende rabat automatisk vil blive fratrukket din næste ordre.
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